VPL conducted NPS survey to determine customer satisfaction
Net Promoter Score (NPS) is a highly regarded loyalty metric used by companies to collect the customer feedback they need to inform their business strategy. Many view it as a better indicator of customer loyalty than traditional customer satisfaction surveys. To calculate an NPS, customers are simply asked how likely they are to recommend services to a friend or colleague. And based on the responses, the NPS will fall somewhere between -100 to 100.
We recently conducted an NPS survey to properly gauge how customers think we are preforming, and we are incredibly proud to have achieved a Net Promoter Score of 65! To put it into perspective, any NPS score above zero is considered “good,” anything above 20 is “favorable,” and anything above 50 is “excellent.” We must be doing something right!
In addition to the NPS survey, we took advantage of the opportunity to ask our customers a few other questions to ensure we’re doing our absolute best for them in every area. Spoiler alert: we are blown away by those results, too! If you would like to see all of our satisfaction scores, you can view the complete results here.
Big thank you to our customers for taking the time to complete the survey, and to our awesome team of experts who make our healthcare supply chain solutions possible.
If you’re interested in leveling up your hospital’s supply chain, schedule a demo with us today!
