Visibility is Critical for Supply Chain Resilience

About VPL

We deliver visibility and resiliency to clinical supply chains.

By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency.

We developed the industry’s only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient and pharmacy. 

With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate, it’s clear that VPL is the company the healthcare industry trusts to deliver savings, insights and peace of mind.


Hospitals, Pharmacies, and
Ambulatory Surgery Centers


Customer retention rate


Inc. 5000 fastest-growing
private companies

Interested in
joining the team?

visibility and resiliency

Eric McGlade


As VPL’s Chief Executive Officer and Co-Founder, Eric is on a mission to solve industry-wide problems in healthcare. His diverse 25-year background in supply chain, freight management, consulting and finance make him uniquely suited to help drive VPL’s pioneering work as the technology leader in the healthcare supply chain space. Eric specializes in pinpointing the unique needs of the industry and seeking best-in-class solutions that include identifying strategic partners, healthcare providers, technology companies, and suppliers with the capabilities to take VPL—and its customers—to the next level.

Prior to starting VPL, Eric and his business partner introduced the concept of freight management in healthcare more than 20 years ago. He became known as an innovator who thinks big about creative and disruptive changes for the industry, ultimately leading to the development of VPL’s cutting edge software products focused on delivering transparency, visibility and value for the healthcare supply chain.

A Pennsylvania native and graduate of Temple University with a B.A. in Accounting, Eric and his wife, Heidi, are the parents of two sons, and make their home in the greater Philadelphia area. Eric loves to travel, and has made an avocation of studying, learning about, and—most importantly—tasting wines from around the globe.

visibility and resiliency

Scott Crow

Chief Innovation Officer/Co-Founder

For more than 25 years, Scott has been on the leading edge of technology, consulting and working in product development and process re-engineering for the retail, financial, credit, utility, telecommunications, healthcare and aviation industries. As a founding member and principal of VPL, Scott is focused on business strategy, operations, data analytics, IT, planning and customer experience, but admits his favorite part of the job is hiring the best, brightest, and most forward-thinking players in the industry. Citing VPL’s ability to move quickly to customize solutions to a customer’s specific needs, as well as nimbly take corrective action when things don’t go as planned, Scott delights in the VPL team’s ability to overcome barriers, engage customers, and create new ideas that are advancing the industry.

Prior to starting VPL with business partner Eric McGlade, Scott was one of the founding members of HLS MedFreight—the first freight management company to specialize in healthcare. Using his experience with HLS, he has helped VPL build the next generation of technology designed to address and improve upon the gaps and challenges of the old model. He holds a B.S. in Management Information Systems and an MBA from The Ohio State University Fisher College of Business.

Scott and his wife live in Lewis Center, Ohio. A talented creative, Scott can often be found playing his guitar, singing, painting, or taking photographs, but he most loves (and spends most of his time) supporting his musician children as they turn their passion into careers.

visibility and resiliency

Jim Tighe

Chief Financial Officer

Jim Tighe has a unique background in both finance and software, as well as experience with companies in crucial growth stages, which makes him the ideal person to lead VPL’s Finance team. As CFO, Jim is responsible for managing everything from financial reporting and accounting to human resources and the company’s banking and insurance relationships. A collaborative leader, he’s committed to working with everyone in the company to make sure that, together, they are aware of and understand the key operational and financial drivers for the business.

Prior to coming to VPL, Jim served as CFO for Pennant, and as CFO and VP of Administrative Services for EWI, where he was named Columbus Business First CFO of the Year in 2012. Jim also served as Director-Global Finance for Sterling Commerce, Inc. and Corporate Controller for Pathlore Software Corp., where he helped the company migrate from traditional software to a SaaS system.

Jim and his wife have four children, and when he’s not working he spends a lot of time attending cross country meets and school events. He proclaims his love for all sports, but hockey holds a special place in his heart; he started playing rec hockey in college and has been playing ever since. In fact, he and his two sons put together a team on which they play with a few other friends and their sons. The only member of Jim’s family not active in hockey is his King Charles Cavalier Spaniel, Rudy, who doesn’t play sports but will happily lie on the couch and watch them on TV.

visibility and resiliency

Derrek Seif

Chief Product Officer

Derrek Seif loves to solve complex problems, and has managed more than 20 software products throughout the product lifecycle in a number of industries, including transportation, insurance, and energy and utility. As Vice President of Product Management for VPL, he is doing the same for healthcare as he builds and leads the product team in commercializing new ideas and building the future of healthcare supply chain management.

An expert in product management, Derrek has vast experience in the B2B software world. He most recently served as Chief Product/Technology Officer for SHARE, which was awarded the 2019 Venture Ohio Early Stage Startup of the Year. As a consultant for Upshot Product Consulting, he managed the development and growth of a number of software products for high tech start-ups, and as Senior Vice President of Product Strategy for irth Solutions, he directed the growth of the company’s product portfolio leading to a successful exit.

When not solving problems for VPL’s customers, Derrek is active in the Columbus start-up community, serving as an advisor and investor in a number of companies. He also loves spending time with his wife and two children, and looks forward to their family snow-skiing adventures out West each winter.

visibility and resiliency

Katie Lachey

VP, Demand Generation

Katie Lachey is metrics-minded marketing professional with expertise in demand generation and growth. She thrives fast-paced environments alongside excitable, collaborative teams creating dynamic, measurable marketing strategies to achieve organizational objectives. She’s never known a project too large or complex to be broken down into digestible, actionable plans.

With a mixed background in marketing, operations and sales, Katie has spent the last 15 years creating cohesive, educational and fun customer journey experiences in the healthcare space. She got her start in healthcare at Ohio Hospital for Psychiatry in a Communications role. This experience offered clear visibility into the internal and external communications frustrations experienced in healthcare (many of which still exist today!) She leveraged that in-hospital experience when she moved on to Netsmart Technologies as a marketer of EHR technology. From there, she joined Updox as one of the first employees with a mission to create simpler communication workflows for independent physicians and pharmacists. Building and scaling teams has been a highlight of her career so far and she looks forward to supporting VPL’s customer base and growth vision.

Katie, her husband and their three children live in Dublin, Ohio with their two Portuguese water dogs.

visibility and resiliency

Brian Shannon

VP, Sales

As VP of Sales for VPL, it’s given that Brian Shannon wants to grow revenue, evaluate new markets in which to expand VPL’s capabilities, and consistently meet quarterly and annual goals. But he believes it’s equally important that success come from a full-team contribution where each person succeeds as an individual and the team succeeds as a whole. To that end, he is dedicated to building a sales force in which everyone is comfortable raising their hands to identify potential problems and come up with viable solutions.

Brian comes to VPL with an impressive background in technology sales and the digital health space. After graduating with a B.A. in Communications from DePauw University, he started his career selling medical devices for Boston Scientific. Not long thereafter, he and a partner began a start-up, Healthcare Finance Partners, that sold software and services to hospitals and medical practices. He also held the position of VP Sales at both Premier Healthcare Alliance and Relias, and was Managing Partner of Sales at HealthChampion, creator of the world’s first consumer-driven health platform and mobile app.

Brian lives with his wife, son and daughter in Charlotte in a household he describes as “ruled by basketball.” His sports-crazy crew also appreciates football and baseball, but basketball is king. When they’re not cheering on favorite teams, the family love to travel to their three favorite vacation spots—the Caribbean, Siesta Key, FL and Georgia’s Lake Oconee.

visibility and resiliency

Chad Pfaff

VP, Product Management

VPL has always been ahead of the curve when it comes to developing innovative solutions and Chad Pfaff has been at the forefront. In his previous role as VP of Technology, Chad led product development for VPL Surpass, the healthcare industry’s first freight management SaaS platform. His experience with developing and supporting healthcare technology solutions led to a new role as part of the VPL product team where he focuses on solving healthcare supply chain problems that drive customer value.

No stranger to the healthcare industry, prior to coming to VPL Chad was the product manager for Modern Medical, Inc.—a Columbus-based workers’ compensation pharmacy benefits management (PBM) company. When the company was acquired by United Healthcare in 2015, the Fortune 10-managed healthcare company decided to manage their entire workers’ comp book of business using the technology platform Chad’s team had built. Chad also worked at HLS MedFreight as part of the technology team that built the software system that was a key component of the company’s acquisition by Cardinal Health in 2010.

A graduate of Ohio University with a B.S in Communication Systems Management, Chad lives with his wife, Jessica, and son, Rylan, in Galena, Ohio. Any calories he ingests by way of his love of cooking he works off by weight training, wakesurfing, running, and cycling. He’s also an avid Ohio Sports fan, and enjoys cheering on the Cleveland Indians, Cleveland Cavaliers, OSU Buckeyes and Columbus Blue Jackets.

visibility and resiliency

Jason Meyer

VP, Operations

As VPL’s VP of Operations, Jason spends his days planning, directing and executing an operational vision that ensures customers are being well served in the present while laying the groundwork for VPL’s future growth. Executing process improvements, ensuring current processes drive both volume and savings, developing new customer ramp activities, and reducing costs while increasing production are just a few of the things he does to keep VPL at the forefront of growth and efficiency. As the third person to join VPL, Jason assembled the Supplier Relations and Billing teams, and established lean process improvement practices that delivered a 75% improvement in customer invoicing processes. He also launched a capability system that allows customers to save an estimated 20% on less-than-truckload shipments.

Jason started his inbound freight management career as a member of the sales and marketing team for HLS MedFreight, and prior to transitioning to the public sector he served his country as a Captain in the United States Air Force (USAF). There he led a 20-member team and managed a $206M structural modification program responsible for extending the longevity of customer operations an additional 16 years—a solution that saved the USAF $687.5M. He holds both a B.S. in Marketing and a B.S. in Accounting from the University of Dayton and an MBA with concentrations in Operations Strategy and Entrepreneurship from The Ohio State University.

Jason and his wife Jennifer live in New Albany, Ohio with their two young children, Jack and Clara Mae, and their Wheaton Terrier, Piper. He’s an avid philanthropist both in his community and the wider world, and for fun loves to “date” his wife, brew beer, play with his camera, and cheer on the OSU Buckeyes.

visibility and resiliency

Don Carroll

VP, Business Development

With both eyes firmly on the goal of attaining and keeping customers, Don leads the VPL Account Management team and is responsible for customer success. He specializes in designing and delivering custom program solutions as well as developing new services and strategies that provide continuous incremental value to VPL customers.

A graduate of The Ohio State University with a B.S. in Psychology, Don was one of the founding members of HLS MedFreight, where he assembled, grew and directed a team of account management and operations professionals who were focused on developing and managing vendor relationships. While directing strategies and developing new methods of outreach to the healthcare community, he established more than 700 strategic vendor relationships for the company. He also designed and implemented an industry-first, automated vendor-compliance process that grew aggregated vendor program compliance from 68% to 95% in less than six months. When HLS was acquired by Cardinal Health, Don continued to create innovative business solutions for Cardinal before bringing his special brand of customer commitment to VPL.

An urban dweller with diverse interests, Don lives in downtown Columbus where he loves to cook elaborate meals (which he sometimes loses interest in eating after the creating part is done), and contemplate the many virtues of a really good Scotch.