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Development - Columbus, Ohio (Remote)

Who We’re Looking For  

VPL is looking for a Software Developer to join our fast-growing team! As a developer at VPL, you will play an important role in the development of our industry-leading technology platform. You will have a critical business role versus being “just another coder” at a large company. 

We're looking for creative problem solvers, "change the world" thinkers, cooperative collaborators and boundless positivity.  

What You’ll Do
 

• Develop cloud-based software-as-a-service (SaaS) platform that reduces costs for colleges, universities and healthcare institutions 
• Implement our microservice based platform architecture 
• Support and maintain web applications, web services, and microservices while troubleshooting issues as recommending improvements 
• Work with product teams during system design to determine needs and plan solutions 
• Work on a growing team with other awesome developers to help build scalable applications that standardize information flow, increase operational capacity and manage big data 

What You’ll Bring  

• Exceptional work ethic, attention to detail and superior problem-solving skills 
• Ability to hit the ground running and take ownership of microservices quickly 
• Experience developing web applications and relational database software 
• Excellent communication skills, both verbal and written 
• Strong technical and business acumen to deliver as much value to our customers as possible 
• Ability to thrive in a fast-paced, ever-changing environment 
• Become a true agile generalist by experiencing all phases of software development from design to implementation 
• Four-year computer science or engineering degree or equivalent experience 
• 3+ years full-stack development experience 
• 3+ years microservice development experience 
• .Net Core using C#: 3+ years 
• JavaScript: 3+ years 
• Angular (or above): 2+ years 
• HTML: 2+ years 
• CSS (Sass/Bootstrap preferred): 3+ years 
• Dapper: 3+ years 
• ASP.Net
  Core Web API: 2+ years 
• SQL Server: 3+ years 
• Unit Testing Experience: 3+ years 

Development - Columbus, Ohio (Hybrid)

What We’re Looking For

Our Manager of Engineering will report to the SVP of Engineering and is responsible for leading our pharmacy product-focused engineering team. You’ll balance people leadership with hands-on technical stewardship in a .NET/Azure environment—shipping high-quality software at a pace that unlocks customer value. The position is for a player coach.  You’ll stay hands on through design reviews, PR guidance, technical decision-making, and coding. 

What You’ll Do

• Develop and mentor senior and mid-level engineers, guiding them toward autonomy and technical excellence through coaching, design feedback, and career growth planning  
• Deliver value predictably: own planning, refinement, execution, release quality, and production validation for your teams. 
• Build an inclusive, supportive, and collaborative culture where everyone does their best work 
• Foster a collaborative environment with numerous cross-functional teams to ensure alignment of product requirements, resources, delivery timing, quality, data integrity and technical architectural aspects of software products 
• Works to coordinate priorities, direction, and adeptly and tactfully manages the communication between Senior Leadership and Engineering 
• Effectively delegate responsibilities to next level team members through coaching and support providing opportunities to grow successfully 
• Lead or participate in technical aspects of software development  
• Accurately translate requirements into product and process flows and development requirements (features, user stories, acceptance criteria) 
• Lead planning meetings with engineering teams, including refinement, production validation testing, and issue management 
• Create and implement strategy roadmaps with the engineering team to ensure all phases of development remain within the scope of the project 
• Manage engineers to create cutting-edge and scalable applications 
• Interact with internal and external customers to design, develop and support software products 
  

What You’ll Bring

• 3+ years leading software engineers (people leadership for multiple devs and/or multiple teams). 
• Recent hands-on experience with C#/.NET and Azure services (Azure App Services, Azure SQL) sufficient to coach and review design/PRs. 
• Track record of shipping products in iterative, data-driven environments; strong backlog/roadmap management with product partners. 
• Excellent communication up/down/across; adept at translating exec priorities into team plans. 
• Experience hiring/interviewing technical talent for remote teams. 

Product - WESTERVILLE, Ohio (Hybrid)

What We’re Looking For 

As our new Associate Product Manager, you will be the "force multiplier" for our Product team. While our Senior PMs focus on long-term market strategy and commercial growth, you will own the tactical execution that brings those strategies to life. 

This is not just a "requirements writing" job; it is an apprenticeship in Product Management. You will learn the art and science of building software for the healthcare logistics space, with a clear path to growing into a full Product Manager role. 

What You'll Do 

• Own the Details (Backlog & Requirements): You will translate high-level strategies from the Senior PM into clear, actionable user stories and acceptance criteria. You ensure the Engineering team always has a "Ready" backlog of work. 
• Guard the Quality (UAT & Testing): You are the first line of defense for our users. You will perform User Acceptance Testing (UAT) to ensure that what we built actually solves the problem and matches the design—before a customer ever sees it. 
• Coordinate the Release: You will act as the "glue" between Product, Marketing, and Support. You will draft release notes, update internal documentation, and ensure our Implementation teams know exactly how to turn on new features. 
• Analyze the Data: You won't just guess; you’ll look at the numbers. You will track usage metrics and analyze support tickets to identify bugs or friction points that need to be prioritized in the next sprint. 
• Unblock the Team: You will attend daily stand-ups and serve as the primary point of contact for developer questions ("What happens if the user clicks 'Cancel' here?"), allowing the Senior PM to focus on customer meetings.

What You'll Bring 

• The Ultimate Utility Player: You are hungry to learn and believe no task is "too small." Whether it’s fixing a typo in a wiki or re-organizing the Jira board, you take pride in operational excellence. 
• Tech-Savvy, Not Code-Heavy: You don’t need to be an engineer, but you are comfortable talking to them. You understand how data flows through a system and aren’t afraid to dig into the logic of a logistics workflow. 
• A Clear Communicator: You can take a complex, messy conversation and turn it into a bulleted list of action items. You know how to say "No" or "Not yet" kindly but firmly. 
• Customer-Obsessed: Even though you are handling the details, you understand that there is a patient and a clinician at the end of every shipment. 

Nice to Have 

• 2–4 years of experience in a relevant role (e.g., Business Analyst, Project Coordinator, Customer Success, or Operations). 
• Experience working with agile teams or ticketing systems (Jira, Azure DevOps, etc.) is a major plus. 
• Strong organizational skills; you rarely let a detail slip through the cracks. 
• A genuine interest in Pharmacy Operations, Healthcare, Logistics, or Supply Chain tech 

Operations - WESTERVILLE, Ohio (Hybrid)

What We’re Looking For

VPL is seeking a dynamic and experienced professional to build, lead and scale the Customer Care function. This pivotal role demands a strategic thinker with exceptional leadership skills, a passion for customer satisfaction, and a commitment to driving operational excellence. The Director of Customer Operations will oversee all aspects of customer service delivery, including tier 1 customer support for general inquiries and tier 2 support for technical escalations for software and services. You will ensure efficient and effective resolution of customer issues, enhance the overall customer experience, and spearhead continuous improvement initiatives across the organization. The ideal candidate is customer-obsessed, a strong collaborator who thrives in cross-functional environments, and has a proven track record in building out scalable operational workflows.

What You’ll Do

• Lead our Customer Care team focused on supporting software and services for both healthcare supply chain and direct-to-patient pharmacies, including specialty, home infusion, and central fill.
• Define the strategic vision and operating model for the Customer Care department, aligned with the company's overall objectives and customer experience standards.
• Define and manage goals, KPIs, and performance metrics to measure success and drive continuous improvement aligned with best practices, workflows, and automation to streamline processes and maximize productivity.
• Oversee the day-to-day operations of the Customer Care department, ensuring timely and efficient handling of customer inquiries, incidents, complaints, and escalations across all tiers.
• Champion a customer-obsessed approach to service delivery, striving to exceed customer expectations at every touchpoint. Develop initiatives to enhance the overall customer experience, drive satisfaction and loyalty, and proactively identify and address potential issues through data-driven insights.
• Build and optimize operational workflows for customer support, including designing scalable processes for tier 1 (frontline inquiries) and tier 2 (complex, technical escalations), integrating tools for efficient ticket management, and ensuring seamless handoffs between support levels.
• Partner with other departments such as Account Management, Billing, Supplier Relations, Product Development, and Engineering representing the voice of the customer to identify opportunities for process optimization, product improvements, and alignment of customer care strategies with business objectives. Act as a key liaison to foster strong cross-functional partnerships.
• Utilize data-driven insights to monitor performance, identify trends, root causes, opportunities for improvement to make informed decisions. Generate regular reports on key metrics, trends, and customer feedback to inform strategic planning and decision-making.
• Lead and support initiatives aimed at enhancing operational efficiency, and service quality. Drive process improvements, technology enhancements, and training initiatives to optimize customer service delivery, with a focus on building resilient workflows that scale with business growth.
• Own the definition, tracking, and continuous refinement of Customer Care metrics, including leading and lagging indicators. Analyze trends, conduct root cause analysis, and proactively identify systemic issues impacting customer experience, product stability, or operational efficiency.
• Manage and standardize escalation processes involving third parties, including carriers, suppliers, and technology partners. Establish clear escalation paths, SLAs, and accountability to ensure timely resolution of cross-organizational issues.

What You’ll Bring

• Proven experience in building and operating a best-in-breed support organization, preferably in a fast-paced, customer-centric environment within healthcare, supply chain, pharmacy or related software industries.
• Demonstrated expertise in building out operational workflows, including designing, implementing, and scaling processes for customer support operations.
• Proven leadership experience in a customer success or support environment, with a track record of managing tiered support teams (tier 1 and tier 2).
• Strong strategic planning and execution skills, with a history of driving operational excellence and delivering measurable results.
• Proven ability to apply agentic AI to automate complex operational workflows, improve decision velocity, and scale outcomes with minimal manual intervention.
• Exceptional leadership and team management capabilities, with the ability to inspire and motivate cross-functional teams.
• A customer-obsessed mindset, with a deep commitment to understanding and advocating for customer needs.
• Excellent communication, interpersonal, and relationship-building skills, paired with strong collaboration abilities to work effectively with diverse stakeholders.
• Analytical mindset with proficiency in data analysis, performance metrics, and reporting.
• Demonstrated ability to collaborate effectively with stakeholders across different departments and levels of the organization.
• Experience in implementing customer service technology platforms and tools (e.g., CRM systems, ticketing software, automation tools) is a plus.
• Knowledge of relevant regulations, compliance standards, and industry best practices in customer service operations, particularly in healthcare or regulated sectors.
• Demonstrated experience building metrics-driven support organizations, including trend analysis, demand forecasting, and capacity planning in a growing environment.
• Proven ability to manage complex escalations across internal teams and external partners, holding third parties accountable for resolution and service quality.