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Operations - Columbus, Ohio (Remote)

Who We Are
 

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind.

Who We’re Looking For  

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Customer Care Manager to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics—all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we’ll cheer you on every step of the way), and Comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You’ll Do
 

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You’ll Bring  

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support  
• 1+ years' experience in a customer-focused environment desired  
• Proven expertise in customer service  
• Experience using a Customer Relationship Management (CRM) system  
• Enthusiastic attitude and an engaging businesslike approach  
• Excellent oral and written communications skills  
• Experience with Microsoft Office required  
• Creative problem solver   
• Demonstrated ability to research to resolve customer inquiries  
• Ability to interact effectively with internal and external partners   

Operations - Columbus, Ohio (Remote)

Who We Are

At VPL, we deliver visibility and resiliency to clinical supply chains.

Our Smart Supply Chain Platform improves procurement-through-fulfillment processes, reducing costs, increasing transparency, and enhancing operational efficiency across healthcare systems.

Trusted by over 700 hospitals and 6,000+ suppliers, with a 97% customer retention rate, we serve IDNs, outpatient centers, pharmacies, and critical access providers with savings, insights, and peace of mind.

What We’re Looking For

The Implementation Manager is responsible for leading customers through the process of implementing VPL’s software and services.  This includes acting as the liaison between Sales, Account Management, Finance, Product, the customer, and their third-party vendors. The individual filling this role must be able to demonstrate strong project management and customer relationship management skills as you will be responsible for providing excellent customer experiences. You will be expected to collaborate with stakeholders across departments and from all levels of the customer and VPL organizations to collect data, documentation, and specifications to ensure each implementation is tailored to the specific needs of the customer. This will require knowledge of how VPL’s services and solutions can be customized and consulting with the customer to configure and launch a program that helps them achieve their business objectives. You will utilize a standard implementation methodology to establish project timelines and ensure project milestones are achieved efficiently and with high quality and you will be expected to contribute to the continuously improving VPL’s implementation processes.

What You’ll Do

• Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality
• Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process
• Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share.; documenting and tracking the progress in project management software
• Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline
• Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery
• Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline
• Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices. VPL and its software and services are evolving rapidly, so being able to learn and adapt quickly is required.
• Document best practices and embrace continuous improvement methodologies
• Manage internal strategic projects, as assigned

What You’ll Bring

• Have 3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products; experience with software integration (e.g., API, Webhook, FHIR, etc.) desired.  Candidates must be able to demonstrate this experience, including managing many projects in different phases concurrently and working as part of a team
• Have 2-3 years’ prior hands-on experience configuring web-based software solutions
• Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers
• Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.)
• Flexibility to adjust to a dynamic work environment, learn and assimilate new information quickly, and contribute to a growing and maturing team
• A customer driven approach with the ability to foster trusting and consultative customer relationships and influence decisions towards customer value
• Effective management of their own work schedule with little to no supervision while meeting project timelines
• Attention to detail, outstanding organizational skills, excellent follow-through, and reliability
• Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.)
• A commitment to process and continuous improvement methodologies

Operations - Columbus, Ohio (Remote)

Who We Are

At VPL, we deliver visibility and resiliency to clinical supply chains.

Our Smart Supply Chain Platform improves procurement-through-fulfillment processes, reducing costs, increasing transparency, and enhancing operational efficiency across healthcare systems.

Trusted by over 700 hospitals and 6,000+ suppliers, with a 97% customer retention rate, we serve IDNs, outpatient centers, pharmacies, and critical access providers with savings, insights, and peace of mind.

Who We’re Looking For

We are seeking a Tier 2 Application Support Engineer to support our hybrid SaaS/on-premise pharmacy shipping solution. This role is ideal for someone who enjoys solving complex technical issues, working with integrated systems, and communicating clearly with customers.

The platform includes a remotely installed Windows Server application, PostgreSQL database, and a desktop UI on shipping workstations. It integrates with carriers, couriers, and pharmacy dispensing systems.

What You’ll Do

• Respond to and resolve escalated technical issues from Tier 1 support
• Troubleshoot software deployed on remote pharmacy infrastructure, including:
• • Windows Services and background jobs
  • PostgreSQL database availability and performance
  • Desktop UI issues on pharmacy shipping workstations
• Investigate and resolve integration issues with:
• • Shipping carrier and courier APIs
  • Pharmacy dispensing system APIs
• Use log files, remote access tools, and diagnostic utilities to analyze and resolve issues
• Communicate complex technical concepts clearly and professionally to pharmacy users and customer IT teams
• Collaborate with Engineering, DevOps, and Customer Care to ensure timely and complete resolutions
• Document solutions and create knowledge base articles for internal and customer use
• Research recurring issues and suggest improvements to product and support processes
• Provide feedback to improve the overall customer support experience
• Maintain high standards of written and verbal communication in all interactions
• Engage effectively with both internal stakeholders and external partners to drive outcomes

What You'll Bring

• 2+ years' experience in a customer-focused environment, preferably in a Tier 2 support or application support engineering role
• Strong troubleshooting experience with:
• • Windows Server (services, logs, Event Viewer)
  • PostgreSQL or other relational databases
  • Windows desktop applications
• Experience supporting or deploying software in a remote/field installation environment
• Familiarity with shipping or logistics integrations (e.g., FedEx, UPS, USPS)
• Strong ability to analyze logs and debug multi-component systems
• Experience using CRM/helpdesk systems (e.g., Zendesk, Salesforce)
• Proficiency with Microsoft Office
• Positive and enthusiastic attitude with a businesslike and professional communication style
• Demonstrated ability to research, document, and resolve customer inquiries effectively
• Experience working with SaaS applications
• Background in technical sales engineering, implementation, or technical support.

Product - Columbus, Ohio (Remote)

Who We Are
 

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and pharmacies and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind.  

Who We’re Looking For… 

The Director of Strategic Partnerships at VPL will own the strategy, execution, and growth of VPL’s software partnerships within the pharmacy space. This role will be responsible for identifying, negotiating, and managing relationships that expand VPL’s product value, accelerate adoption, and create new revenue opportunities. 

This position is ideal for someone who thrives at the intersection of product, technology, and business development, with a passion for building ecosystems that scale. 

What You’ll Do… 

• Partnership Strategy: Develop and execute a strategic roadmap for software and product partnerships aligned with VPL’s business goals. 
• Partner Sourcing & Evaluation: Identify and evaluate potential partners (e.g., SaaS platforms, logistics tech, data providers, APIs) to complement and expand VPL’s offerings. 
• Contracting & Negotiation: Lead partnership discussions, contracts, and commercial agreements with new and existing partners. 
• Integration & Enablement: Collaborate with Product, Engineering, and Account Management teams to scope, prioritize, and deliver high-impact integrations. 
• Relationship Management: Serve as the primary point of contact for technology partners, ensuring mutual value, performance tracking, and joint success. 
• Market Intelligence: Stay current on industry trends, competitor partnerships, and emerging technologies to inform VPL’s partnership strategy. 
• Cross-Functional Collaboration: Partner with Marketing and Sales to co-develop go-to-market plans, joint campaigns, and enablement materials. 
• Performance Measurement: Define KPIs, track partnership outcomes, and report on impact to leadership. 

What You’ll Bring… 

• 5+ years in partnerships, business development, product management, or related roles, ideally within SaaS, logistics tech, or B2B software. 
• Knowledge, experience, and connections in the pharmacy industry 
• Strong understanding of API-driven integrations, SaaS ecosystems, and technology partnerships. 
• Proven track record of negotiating and managing technology or product partnerships. 
• Excellent relationship-building, communication, and influencing skills across technical and non-technical audiences. 
• Strategic thinker with strong analytical skills and business acumen. 
• Comfortable working cross-functionally with Product, Engineering, Marketing, and Sales teams. 
• Self-starter with the ability to manage multiple initiatives in a fast-paced environment. 

Operations - Columbus, Ohio (Remote)

Who We Are...

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and pharmacies and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind. 

Who We're Looking For...
VPL is looking for a Senior Account Manager to join our fast-growing team!  
This person owns, maintains, and expands relationships up to the executive level with key customer accounts and is responsible for achieving strategic account objectives as well as proactively anticipating requests or concerns from the business and resolving any inbound requests from related accounts.  This role represents the entire range of company services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.  The Senior Account Manager reports to the Director of Account Management and will be a mentor for other team members.

What You'll Do...

• • • Establishes and nurtures strong, effective customer relationships to drive success and retention; builds trust as a valued advisor with key stakeholders.
    • Cultivates and maintains strong executive level relationships by highlighting the value being delivered to their organization.
    • Develops and maintains strategic account plans for all assigned accounts.
    • Collaborates with clients to implement best practices and maintain a robust freight management program.
    • Analyzes customer data to optimize vendor penetration and compliance, achieve savings, and uncover growth opportunities.
    • Conducts regular meetings with key stakeholders to review account performance and plan next steps towards achieving goals.
    • Delivers compelling presentations that offer clear, actionable insights to drive incremental savings for customers.
    • Works closely with sales to identify new opportunities within existing client base and develop winning strategies.
    • Engages with internal teams to ensure timely resolution of client issues and alignment with client needs.
    • Continuously assesses and validates client requirements to maintain relevance and effectiveness.
    • Keeps up with healthcare logistics trends and innovations to better address customer challenges.

What You'll Bring...

• • • Minimum 7 years of strategic account management or sales experience in a business-to-business environment (healthcare/freight/supply chain experience a plus)
    • A confident and outgoing personality
    • Be well organized and self-motivated
    • Excellent attention to detail when communicating with your customers
    • The ability to work effectively under pressure and to tight deadlines
    • Willingness to be flexible and pivot as needed to support the customers
    • Highly proficient with Microsoft Office applications and Customer Relationship Management systems