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Product- WESTERVILLE, Ohio (Hybrid)

What You Will Do

• Own the Dual-Facing Analytics Portfolio: Serve as the end-to-end product owner for both our external, customer-facing reporting modules and our internal 360-degree customer-health dashboards, defining the unified roadmap and aggressively prioritizing the backlog.
• Bridge Backend Architecture & UX: Partner directly with data engineering teams to ensure our Snowflake schemas and semantic layers are perfectly optimized to power ultra-fast, elegant, and highly intuitive Power BI dashboard interfaces.
• Translate Strategy to Execution: Act as the primary interface between business stakeholders, internal operational teams, and the data engineering group—translating ambiguous or complex data problems into precise, technically sound user stories and functional product specifications.
• Drive Platform Self-Service: Design and implement the intuitive infrastructure, data models, and documentation standards that enable both internal software teams and external health-system customers to seamlessly self-serve their analytical needs.
• Monitor Product Performance: Actively track product health, audit dashboard utilization metrics across all user groups, and proactively triage data discrepancies or system latencies to ensure exceptional platform reliability and data integrity.

Who You Are

• The Strategic Utility Player: You are a product leader with a strong technical backbone—equally comfortable writing SQL queries to independently validate data features as you are presenting a high-level product vision to executive stakeholders.
• The Complexity Architect: You look at massive, disjointed, and fragmented data sets and instantly see the clean, structured, and automated product experiences that need to be built for both internal and external users.
• The Bilingual Translator: You speak both "fluent product" and "fluent data". You can talk data warehousing and database schemas with core engineers, then cleanly pivot to explain the strategic or operational impact of that data to non-technical business units.
• The Proactive Executor: You thrive in a lean, fast-paced environment. You don't wait for a playbook; when you see friction in product delivery or data execution, you actively roll up your sleeves to help the engineering team cross the finish line.
• Patient-Centric: You maintain an exceptionally high standard of quality because you never lose sight of the fact that behind every row of product data is a clinician and a patient depending on your execution.What You''ll Bring
• 1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
• Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
• Ability to work in teams and individually
• Strong organizational skills and ability to coordinate and prioritize
• Strong PC skills (Microsoft Office applications as well as comfort with web applications)
• Strong analytical mindset with ability to interpret trends and identify root causes
• Comfort working with metrics, spreadsheets, and multiple CRM systems
• Ability to connect data insights to business impact
• Organized, detail-oriented, and comfortable managing multiple accounts
• Experience with Salesforce, Power BI, or reporting tools

The Qualifications

• Healthcare Domain Expertise: 3–5 years of professional experience within healthcare technology, health systems, specialty pharmacy, or health analytics platforms, bringing a deep baseline understanding of clinical data compliance and workflow realities.
• Product Management Foundations: 1–3 years of professional experience managing data products, analytics modules, or data-heavy features in an agile software environment.
• Technical & Analytical Mastery: Strong technical fluency with cloud data warehouses (Snowflake preferred) and business intelligence tools (Power BI required). Strong SQL skills are required to independently query and validate data features.
• Requirements Translation: Exceptional ability to document clear, detailed, and technically sound user stories, data schemas, and functional specifications that minimize engineering friction.
• Collaborative Leadership: A proven track record of partnering successfully with data engineering teams, product peers, and cross-functional business units to ship high-impact technical features.
• Education: Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Business, Mathematics, or equivalent professional technical experience.

Why Join Our Team?

• Direct Influence: You operate in a flat, high-growth organization where your product vision and data roadmap recommendations directly shape our core technology platform.
• Tangible, High-Value Ownership: This isn't a role where you manage minor maintenance cycles. You will drive the complete evolution of our primary internal and external data assets, making your strategic footprint visible across the entire organization.
• Real-World Impact: Your work directly modernizes the software footprint of healthcare, helping health systems automate complex technical decisions, reduce operational friction, and keep their focus entirely on patient care.

Benefits & Perks

• 
  Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Product - WESTERVILLE, Ohio (Hybrid)

What You Will Do

Own the High Volume Shipping Roadmap: Define and execute the strategic product roadmap for VPL's high-volume shipping platform, balancing near-term delivery with a long-term vision for scalability and automation. Translate the operational needs of Health System Specialty Pharmacies, Central Fill Pharmacies, and Independent Infusion & Specialty Pharmacies into a prioritized, well-reasoned backlog. Lead roadmap planning and review cycles with the Senior Product Manager, aligning milestones to business outcomes and customer commitments.

Navigate the On-Prem to Scalable Platform Journey: Serve as the Product Manager for our current on-premises solution, managing enhancement cycles, customer escalations, and technical debt trade-offs. Define the migration and modernization path in collaboration with Engineering, identifying what to evolve, what to replace, and what to carry forward. Ensure continuity of service for existing high-volume pharmacy customers throughout any transition.

Drive Integration Strategy Across the Dispensing Ecosystem: Own the integration strategy between VPL's shipping platform and robotic dispensing partners, defining data contracts and API specifications in collaboration with Engineering. Stay closely engaged with dispensing vendors to understand their capabilities and roadmaps, ensuring VPL's integration approach scales with the ecosystem.

Design for Low-Touch, High-Scale Operations: Define product workflows optimized for near-zero human intervention, from prescription receipt through label generation, carrier selection, and shipment confirmation. Identify and eliminate manual touchpoints in the pharmacy workflow through intelligent automation, exception handling, and smart defaults. Collaborate with UX to ensure the product experience supports pharmacist oversight without burdening high-throughput operations.

Collaborate Across the VPL Product Organization: Work closely with peer Product Managers across VPL to ensure cohesion across the platform and avoid duplicated effort or conflicting experiences. Participate in cross-product planning, contributing to shared infrastructure decisions that span VPL products. Serve as the internal subject matter expert for high-volume specialty pharmacy workflows across Product, Engineering, Sales, and Account Management.

Synthesize Customer and Market Intelligence: Conduct discovery with Health System Specialty Pharmacy, Central Fill, and Independent Infusion & Specialty Pharmacy customers to deeply understand their operational environment, staffing constraints, and technology ecosystems. Translate pharmacy regulations, carrier requirements, and customer workflows into clear, actionable product requirements. Dig into shipping data to spot bottlenecks and opportunities to automate.

Who You Are

The Systems Thinker: You understand how data flows between pharmacy systems, robotic dispensing platforms, carrier technologies, and locally deployed applications. You can translate technical complexity into clear product requirements and practical customer outcomes.

The Automation-First Thinker: You understand that in high-volume pharmacy, manual steps are failure modes and you design accordingly.

The Pragmatic Modernizer: You know how to evolve a mature on-premises product without disrupting the customers who depend on it.

The Cross-Functional Connector: You thrive in collaborative product environments and maintain a consistent voice across Implementation, Sales, and Account Management.

The Domain Expert: You understand the clinical and operational pressures of specialty pharmacy, central fill environments, and the compliance requirements that govern every shipment, or have demonstrated success learning complex regulated industries and translating operational workflows into successful products.

The Qualifications

Product Experience: 3-6 years of Product Management experience, ideally within healthcare IT, pharmacy, or supply chain software.

Shipping Platform Expertise: Prior experience as a Product Manager at a shipping or logistics software company, such as a multi-carrier shipping platform, parcel technology provider, or shipping API platform. You understand how shipping products are built from the inside, including carrier integrations, rate shopping, label generation, and tracking infrastructure, shipment manifesting, tracking events, delivery exception management, and shipping automation workflows.

Integration Background: Demonstrated experience owning or contributing to integration-heavy products, ideally involving pharmacy management systems, dispensing platforms, or ERP integrations.

Pharmacy or Healthcare Domain: Familiarity with robotic dispensing systems, pharmacy automation, or clinical supply chain workflows in central fill or specialty pharmacy environments. Experience with high-volume pharmacy or regulated-goods shipments is a plus but not required — we will teach you our domain if you bring the shipping expertise.

On-Prem Product Experience: Proven ability to manage a Windows-based product with an existing installed base through modernization or platform transitions, including upgrade cycles, integration dependencies, and ongoing operational support considerations.

Collaborative Mindset: Proven ability to work effectively across a product team, collaborating with peer PMs, contributing to shared architectural decisions, and operating without siloed ownership.

Technical Fluency: Comfortable working closely with engineering teams, able to ask the right questions about how systems connect, how data flows, and where technical constraints affect product decisions.

Data Orientation: Experience using product and shipping data to make roadmap decisions and explain the value of the product to stakeholders.

Why Join This Team?

High-Impact Ownership: You will own a product that directly determines how quickly and accurately specialty medications reach patients.

Collaborative Product Culture: VPL's product team operates as a cohesive unit, sharing strategy, infrastructure, and customers. You will have real peers and a team that makes each other's products better.

A Meaningful Technical Challenge: Evolving an integration-rich on-premises platform is hard, important work. You will have the autonomy and engineering partnership to do it thoughtfully.

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Hybrid/Remote (Columbus, OH/U.S.)

The Mission

The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth.

The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions.

Key Responsibilities

• Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
• Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
• Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
• Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
• Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
• Anticipate risks, identify opportunities, and develop proactive plans to address both.
• Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
• Contribute to the development and execution of initiatives that support company growth objectives.

Required Qualifications

• Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
• 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
• Prior professional experience calling on and working directly with hospital supply chain departments.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Experience managing executive-level customer relationships within healthcare organizations.
• Proven success driving customer retention, account expansion, and revenue growth.
• Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
• Experience implementing technologies and tools that improve team productivity and scalability.
• Excellent written, verbal, presentation, negotiation, and problem-solving skills.
• Ability to influence cross-functional stakeholders in complex, matrixed environments.
• Skilled at navigating challenging situations involving multiple stakeholders and competing priorities.

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Operations - WESTERVILLE, Ohio (Hybrid)

Who We're Looking For

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Customer Care Manager to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics—all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we’ll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You’ll Do

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You’ll Bring  

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support  
• 1+ years' experience in a customer-focused environment desired  
• Proven expertise in customer service  
• Experience using a Customer Relationship Management (CRM) system  
• Enthusiastic attitude and an engaging businesslike approach  
• Excellent oral and written communications skills  
• Experience with Microsoft Office required  
• Creative problem solver   
• Demonstrated ability to research to resolve customer inquiries  
• Ability to interact effectively with internal and external partners  

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.