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Operations - WESTERVILLE, Ohio

What You'll Do

• Establish, develop, and grow relationships with VPL suppliers via outbound phone calls and emails
• Establish and maintain productive, professional relationships with key customer personnel in assigned accounts
• Analyze supplier shipping and compliance data to identify conversion opportunities
• Contact suppliers to encourage them to become fully compliant with our program
• Monitor supplier performance trends and proactively address gaps
• Work to resolve product or service matters by determining root causes and providing recommended solutions
• Document findings and maintain detailed records in Salesforce
• Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Engage in all areas of our business to develop a complete understanding of business operations so that you can implement customer-facing strategies with a positive attitude.

What You’ll Bring 

• 1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
• Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
• Ability to work in teams and individually
• Strong organizational skills and ability to coordinate and prioritize
• Strong PC skills (Microsoft Office applications as well as comfort with web applications)
• Strong analytical mindset with ability to interpret trends and identify root causes
• Comfort working with metrics, spreadsheets, and multiple CRM systems
• Ability to connect data insights to business impact
• Organized, detail-oriented, and comfortable managing multiple accounts
• Experience with Salesforce, Power BI, or reporting tools

Operations - Columbus, Ohio (Remote Friendly)

What We're Looking For

The Implementation Manager is responsible for leading customers through the process of implementing VPL’s software and services.  This includes acting as the liaison between Sales, Account Management, Finance, Product, the customer, and their third-party vendors. The individual filling this role must be able to demonstrate strong project management and customer relationship management skills as you will be responsible for providing excellent customer experiences. You will be expected to collaborate with stakeholders across departments and from all levels of the customer and VPL organizations to collect data, documentation, and specifications to ensure each implementation is tailored to the specific needs of the customer. This will require knowledge of how VPL’s services and solutions can be customized and consulting with the customer to configure and launch a program that helps them achieve their business objectives. You will utilize a standard implementation methodology to establish project timelines and ensure project milestones are achieved efficiently and with high quality and you will be expected to contribute to the continuously improving VPL’s implementation processes.

What You’ll Do

• Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality
• Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process
• Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share.; documenting and tracking the progress in project management software
• Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline
• Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery
• Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline
• Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices. VPL and its software and services are evolving rapidly, so being able to learn and adapt quickly is required.
• Document best practices and embrace continuous improvement methodologies
• Manage internal strategic projects, as assigned.

What You'll Bring

• Have 3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products; experience with software integration (e.g., API, Webhook, FHIR, etc.) desired.  Candidates must be able to demonstrate this experience, including managing many projects in different phases concurrently and working as part of a team
• Have 2-3 years’ prior hands-on experience configuring web-based software solutions
• Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers
• Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.)
• Flexibility to adjust to a dynamic work environment, learn and assimilate new information quickly, and contribute to a growing and maturing team
• A customer driven approach with the ability to foster trusting and consultative customer relationships and influence decisions towards customer value
• Effective management of their own work schedule with little to no supervision while meeting project timelines
• Attention to detail, outstanding organizational skills, excellent follow-through, and reliability
• Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.)
• A commitment to process and continuous improvement methodologies

Columbus, Ohio (Remote Friendly)

VPL is looking for a Senior Account Manager to join our growing team.

The Senior Account Manager serves as a strategic partner to key customer accounts, building and expanding executive-level relationships while driving long-term account retention, customer satisfaction, and growth. This individual owns the overall success of a portfolio of high-value accounts by developing strategic account plans, identifying opportunities to deepen the partnership, and ensuring customers realize measurable business value from VPL's solutions.

This role acts as the primary advocate for the customer internally, partnering across Sales, Operations, Customer Success, and Leadership to deliver exceptional service while proactively solving business challenges. The Senior Account Manager also mentors team members, shares best practices, and contributes to the ongoing development of account management strategies.

What You'll Do...

• Develop trusted advisor relationships with executive stakeholders across assigned customer accounts.
• Own and execute strategic account plans that align customer objectives with VPL's solutions and long-term growth strategy.
• Drive customer retention, expansion, and increased adoption of VPL's services.
• Identify and use Salesforce to document and track opportunities to grow existing accounts through cross-selling, upselling, and expanded partnership.
• Execute a structured annual and quarterly engagement cadence including in-person executive sponsor touches and business reviews that communicate program performance, ROI, market trends, and strategic recommendations.
• Analyze customer data to identify savings opportunities, improve compliance, optimize vendor utilization, and uncover new business opportunities.
• Collaborate with customers to implement industry best practices and continuously improve their freight management programs.
• Serve as the primary escalation point for complex customer issues, coordinating cross-functional teams to ensure timely resolution.
• Partner closely with Sales, Operations, Finance, and Leadership to develop solutions that support customer objectives.
• Proactively identify risks to customer satisfaction and develop mitigation strategies before issues arise.
• Maintain a strong understanding of healthcare logistics, transportation trends, and competitive market dynamics.
• Provide mentorship and guidance to Account Managers by sharing best practices, supporting onboarding, and contributing to team development.
• Contribute to process improvements and strategic initiatives that enhance the customer experience and account management function.
• Own the account renewal cycle leading renewal strategy and negotiation, and coordinating with senior leadership on commercial exceptions.

What You'll Bring...

• 7+ years of strategic account management, customer success, or business development experience in a B2B environment.
• Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred.
• Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders.
• Proven ability to execute account touch plan while consistently achieving retention and customer satisfaction goals.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Strong business acumen with the ability to translate data into strategic recommendations.
• Experience leading executive business reviews and presenting to senior leadership.
• Highly organized with excellent project management and prioritization skills.
• Ability to influence cross-functional teams without direct authority.
• Comfortable navigating ambiguity and managing multiple high-priority initiatives simultaneously.
• Advanced proficiency in Microsoft Office (particularly Excel and PowerPoint) and CRM platforms such as Salesforce.
• Self-motivated, collaborative, and passionate about delivering exceptional customer experiences with a history of measurable customer satisfaction outcomes.

Columbus, Ohio (Remote Friendly)

Who We're Looking For

VPL is looking for an Account Manager to join our fast-growing team!

The Account Manager independently owns and deepens a portfolio of customer relationships and is responsible for ensuring customers realize meaningful, measurable value from their partnership with VPL. This person serves as a trusted advisor to customer stakeholders, develops and executes strategic account plans, proactively identifies opportunities and risks, and coordinates resources across VPL to deliver an exceptional customer experience.

This role requires someone who can move beyond managing the day-to-day and think strategically about where an account is today, where it can go, and how VPL can help get it there.

What You'll Do

• Own Your Accounts – Take full ownership of assigned customer relationships, account health, retention, performance, and overall customer experience.
• Build Trusted Relationships – Develop strong relationships across customer organizations, including operational leaders, decision-makers, and senior stakeholders.
• Develop & Execute Account Strategy – Create and maintain strategic account plans that position VPL as a trusted partner with clear objectives around customer value, adoption, retention, savings, and growth.
• Execute Customer Touch Plan – Engage with the customer on a prescribed cadence including traveling onsite for executive meetings and business reviews geared towards demonstrating value and deepening partnerships.
• Drive Customer Value – Analyze customer data to optimize vendor penetration and compliance, identify savings opportunities, improve program performance, and demonstrate measurable value.
• Anticipate Risk – Recognize account concerns, adoption challenges, or potential retention risks early and develop plans to address them.
• Deliver Compelling Insights – Create and present data-backed recommendations that help customers make better decisions and achieve their goals.
• Lead Cross-Functional Solutions – Coordinate with internal teams to resolve complex customer challenges and ensure VPL is delivering against customer expectations.
• Understand Our Customers' World – Stay current on healthcare logistics, customer priorities, and industry trends to bring relevant ideas and solutions to customers.
• Contribute to the Team – Share best practices, provide informal guidance to developing team members, and help continuously improve VPL's approach to account management.

What You'll Bring

• 3–5+ years of account management, customer success, client services, healthcare, logistics, SaaS, or related experience.
• Demonstrated ability to independently manage and retain customer relationships.
• Strong consultative relationship-building skills with the ability to establish credibility with stakeholders at multiple levels.
• Experience developing and executing strategic account plans.
• Experience maintaining customer data and logging customer interactions in a CRM.
• Strong analytical and business acumen with the ability to translate data into meaningful customer recommendations.
• Confident presentation and facilitation skills.
• Ability to identify value-creation opportunities and partner effectively with internal and external stakeholders to deliver them.
• Strong problem-solving skills and ability to navigate complex customer situations.
• Ability to manage competing priorities and multiple customer relationships with a high degree of independence.
• Experience working cross-functionally to drive customer outcomes.
• Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.

Columbus, Ohio (Remote Friendly)

VPL is in search of an Associate Account Manager. This role is a great next step for someone who has built a strong foundation in customer success and account support and is ready to begin owning customer relationships. The Associate Account Manager manages a portfolio of accounts serving primarily community hospitals, ASCs, small regional facilities, and university affiliates.

You’ll be responsible for cultivating strong customer relationships, understanding account performance, and identifying opportunities for helping customers realize the most value from their partnership with VPL. You will lead customer engagements and deliver reporting and insights that will position you as a trusted resource for your customers, as you continue to grow your strategic account management skills.

What You'll Do

• Own Customer Relationships – Serve as the primary point of contact for assigned accounts, building strong relationships and ensuring customers feel satisfied with the VPL service.
• Manage Account Performance – Monitor account health, key metrics, utilization, savings, supplier penetration, and other performance indicators to spotlight trends and opportunities.
• Lead Customer Meetings – Develop reports and presentations and lead customer touchpoints, providing account updates, reviewing performance, and coordinating next steps.
• Document Customer Interactions – Leverage Salesforce to manage contacts, opportunities, and issues and capture key context from your interactions with your customers.
• Turn Data Into Action – Analyze customer data and translate findings into actionable recommendations that create additional value.
• Solve Customer Challenges – Own day-to-day customer issues through resolution, collaborating with Sales, Operations, Product, and other internal teams to ensure customer needs are understood and addressed.
• Support Retention and Contract Renewals – Identify opportunities to extend VPL's relationship with assigned accounts and partner with leadership, Account Management colleagues, and Sales to construct and present renewal proposals.
• Improve How We Work – Identify opportunities and take tailored action to improve the overall experience for customers within your portfolio.

What You’ll Bring

• 1–3 years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a related field.
• Strong relationship-building and communication skills.
• Comfort leading customer conversations and presenting information clearly.
• Strong analytical skills with the ability to interpret data and turn insights into action.
• Excellent problem-solving skills and a willingness to take ownership through resolution.
• Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Experience with CRM or account management tools preferred.
• A proactive mindset—you don't just identify a problem; you help figure out what we should do about it.
• Desire to continue developing strategic account management and customer leadership skills.

Westerville, OH (Remote Friendly)

Job Description

VPL is looking for a Senior Account Manager to join our growing team.

The Senior Account Manager serves as a strategic partner to key customer accounts, building and expanding executive-level relationships while driving long-term account retention, customer satisfaction, and growth. This individual owns the overall success of a portfolio of high-value accounts by developing strategic account plans, identifying opportunities to deepen the partnership, and ensuring customers realize measurable business value from VPL's solutions.

This role acts as the primary advocate for the customer internally, partnering across Sales, Operations, Customer Success, and Leadership to deliver exceptional service while proactively solving business challenges. The Senior Account Manager also mentors team members, shares best practices, and contributes to the ongoing development of account management strategies.

What You'll Do...

• Develop trusted advisor relationships with executive stakeholders across assigned customer accounts.
• Own and execute strategic account plans that align customer objectives with VPL's solutions and long-term growth strategy.
• Drive customer retention, expansion, and increased adoption of VPL's services.
• Identify and use Salesforce to document and track opportunities to grow existing accounts through cross-selling, upselling, and expanded partnership.
• Execute a structured annual and quarterly engagement cadence including in-person executive sponsor touches and business reviews that communicate program performance, ROI, market trends, and strategic recommendations.
• Analyze customer data to identify savings opportunities, improve compliance, optimize vendor utilization, and uncover new business opportunities.
• Collaborate with customers to implement industry best practices and continuously improve their freight management programs.
• Serve as the primary escalation point for complex customer issues, coordinating cross-functional teams to ensure timely resolution.
• Partner closely with Sales, Operations, Finance, and Leadership to develop solutions that support customer objectives.
• Proactively identify risks to customer satisfaction and develop mitigation strategies before issues arise.
• Maintain a strong understanding of healthcare logistics, transportation trends, and competitive market dynamics.
• Provide mentorship and guidance to Account Managers by sharing best practices, supporting onboarding, and contributing to team development.
• Contribute to process improvements and strategic initiatives that enhance the customer experience and account management function.
• Own the account renewal cycle leading renewal strategy and negotiation, and coordinating with senior leadership on commercial exceptions.

What You'll Bring...

• 7+ years of strategic account management, customer success, or business development experience in a B2B environment.
• Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred.
• Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders.
• Proven ability to execute account touch plan while consistently achieving retention and customer satisfaction goals.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Strong business acumen with the ability to translate data into strategic recommendations.
• Experience leading executive business reviews and presenting to senior leadership.
• Highly organized with excellent project management and prioritization skills.
• Ability to influence cross-functional teams without direct authority.
• Comfortable navigating ambiguity and managing multiple high-priority initiatives simultaneously.
• Advanced proficiency in Microsoft Office (particularly Excel and PowerPoint) and CRM platforms such as Salesforce.
• Self-motivated, collaborative, and passionate about delivering exceptional customer experiences with a history of measurable customer satisfaction outcomes.

Product - Westerville, Ohio (Remote Friendly)

The Mission

The Director of Pharmacy Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across VPL's pharmacy customer portfolio. This individual will inherit a team with a strong foundation and be expected to elevate it — building a culture of accountability, continuous improvement, and exceptional customer experience.

The right candidate is a self-starter who operates with urgency, owns outcomes end-to-end, and builds trust fast — with customers and internal partners alike. They bring genuine pharmacy domain expertise, the technical fluency to engage meaningfully with Product and Engineering teams, and the leadership instincts to develop account managers into high performers.

Key Responsibilities

• Lead, coach, and develop a team of Pharmacy Account Managers — closing performance gaps, building on existing process foundations, and driving ongoing education and enablement.
• Own KPIs across customer retention, satisfaction, account expansion, and revenue growth — and be fully accountable for hitting them.
• Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
• Serve as an escalation point for key customer relationships, including executive and C-suite interactions.
• Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
• Build and execute a roadmap for process improvements, tooling, and team scalability.
• Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
• Partner cross-functionally with Product, Engineering, Support, Implementation, and Finance to advocate for customers and drive resolution.
• Develop a deep understanding of customer pharmacy workflows, systems, and integration environments — well enough to spot problems before they escalate.
• Anticipate risks, identify expansion opportunities, and act on both proactively.
• Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
• Contribute directly to company growth strategy as a senior member of the commercial leadership team.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field; equivalent experience may be considered.
• 8–12+ years of progressive experience in account management, customer success, or commercial leadership — with direct pharmacy industry exposure (hospital/IDN, specialty, retail, PBM, or similar).
• Demonstrated success leading, coaching, and developing high-performing account management or customer success teams.
• Comfort working alongside technical teams — working knowledge of pharmacy management systems, software integrations, APIs, data workflows, and security considerations.
• Proven track record of customer retention, account expansion, and building lasting executive-level relationships within healthcare organizations.
• Experience in or alongside cross-functional roles (product, implementation, operations, finance) — not just a career account management background.
• Prior professional experience calling on and working directly with hospital, health system, or pharmacy operations leadership.
• Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
• Excellent written, verbal, presentation, negotiation, and problem-solving skills.
• Ability to influence cross-functional stakeholders in complex, matrixed environments.
• Self-directed with a high ownership mentality — doesn't wait to be told, runs until tackled.

Nice to Have

• Experience in a scaling SaaS or tech-enabled healthcare company.
• Familiarity with pharmacy automation, EHR/ERP integrations, or supply chain-adjacent workflows.
• Experience implementing technologies and tools that improve team productivity and scalability.

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full-time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in-office snacks and drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Operations - Columbus, Ohio (Remote Friendly)

The Mission

The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth.

The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions.

Key Responsibilities

• Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
• Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
• Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
• Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
• Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
• Anticipate risks, identify opportunities, and develop proactive plans to address both.
• Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
• Contribute to the development and execution of initiatives that support company growth objectives.

Required Qualifications

• Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
• 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
• Prior professional experience calling on and working directly with hospital supply chain departments.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Experience managing executive-level customer relationships within healthcare organizations.
• Proven success driving customer retention, account expansion, and revenue growth.
• Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
• Experience implementing technologies and tools that improve team productivity and scalability.
• Excellent written, verbal, presentation, negotiation, and problem-solving skills.
• Ability to influence cross-functional stakeholders in complex, matrixed environments.
• Skilled at navigating challenging situations involving multiple stakeholders and competing priorities.

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Westerville, OH (Remote Friendly)

Job Description

Who We Are

VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.

WHAT WE'RE LOOKING FOR

VPL is looking for an experienced PowerBI developer/admin to own our PBI implementation and dashboards. This role includes the design, development and maintenance of the business intelligence layer in our broader analytics tech stack. The dashboards built in PBI are customer-facing and provide key information to our health care customers; information that leads to better outcomes for patients. 

As a member of the Data & Analytics team you'll be a part of the group that owns VPL's data -from acquiring it at the source to ingestion into our data warehouse, to its usage in reporting, dashboards and predictive modeling. VPL is growing quickly in this space because we're using data to drive both our products, and therefore our business, forward. This team and this role are key to that effort.

WHAT YOU'LL DO HERE

• Administration of PowerBI environment
• Maintain and update the architecture and implementation standards of our BI layer
• Build and manage data extracts between EDW and Fabric.
• Partner with the product software developers to embed reports into customer-facing applications
• Research and resolve data issues raised by customers and internal users
• Own resolution for PBI system issues by working to identify root causes and, when appropriate, implementing resolution

REPORT DEVELOPMENT

• Along with Product Management team, review product briefs and refine requirements based on these documents.
• Working backwards from PowerBI, identify any gaps in data and determine whether resolution should occur within PBI or in the database layer
• Ensure consistent design patterns and user experience across dashboards
• Create visualizations as per design and suggest alternative options where appropriate

OTHER DUTIES

• Cross train among the team to grow our broader capabilities
• Learn upstream data engineering processes and best practices

SKILLS YOU BRING:

• 5 years of PowerBI admin and/or report development, including experience editing DAX queries for variable creation
• 3 years experience using Microsoft Fabric to extract from data warehouses
• 3 years experience writing and reading SQL against dimensional data models
• Familiarity writing and reading SQL queries across multiple tables
• Experience modifying database models to support reporting needs
• Ability to communicate between business users and technical teams

NICE TO HAVE SKILLS:

• Experience querying directly from data warehouses like Snowflake or SQL Server
• Knowledge of database modeling methods (dimensional vs normalized)
• Prior work in an agile delivery environment

BENEFITS & PERKS

• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.

Westerville, OH (Remote Friendly)

Who We Are

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind.

What We’re Looking For

VPL is looking for a hands-on Data Engineer who can combine strong engineering fundamentals with analytical problem-solving. You will help keep our current Microsoft SQL Server and SSIS data environment reliable while developing the skills and platform knowledge needed to support VPL’s transition to PostgreSQL and Snowflake. 

This role supports both our enterprise data warehouse and production-critical ETL processes. The right candidate can troubleshoot a failed pipeline, optimize SQL, reconcile operational or financial data, and work with business partners to turn complex questions into trusted data solutions. Extensive Snowflake experience is not required; we value strong SQL, data engineering, and analytical capabilities with the ability and desire to grow into Snowflake and modern ELT practices.

What You'll Do

• Operate, monitor, troubleshoot, and improve SSIS packages and scheduled ETL jobs that support VPL’s enterprise data warehouse and production systems.
• Diagnose pipeline failures, performance bottlenecks, data discrepancies, dependency issues, and incomplete or delayed loads; restore processing safely and document recurring solutions.
• Develop and optimize complex T-SQL queries, stored procedures, views, functions, database jobs, and data transformations in Microsoft SQL Server.
• Design, build, test, and
  maintain data pipelines that integrate operational, logistics, customer, carrier, supplier, billing, and financial data. 
• Develop and
  maintain dimensional models, relational models, reporting datasets, and other analytical data structures that are accurate, understandable, and performant. 
• Work with analysts, product managers, engineers, finance, operations, and other business partners to define metrics, business rules, source-to-target mappings, and data-quality expectations.
• Reconcile data across source systems, production applications, financial processes, and analytical platforms; investigate anomalies and explain findings clearly.
• Implement controls and alerts that
  identify missing, duplicate, late, incomplete, or inconsistent data before it affects customers, reporting, or billing. 
• Improve pipeline reliability through
  appropriate logging, monitoring, restartability, error handling, testing, source control, documentation, and deployment practices. 
• Help evaluate which existing SSIS workloads should be migrated, redesigned, replaced, or retired as VPL moves toward PostgreSQL, Snowflake, and modern ELT patterns.
• Contribute to data migration, validation, parallel testing, and cutover activities while protecting the accuracy and continuity of critical data processes.
• Use SQL, Python, statistics, visualization, or other analytical techniques to profile data, test assumptions,
  identify patterns, and support business decision-making. 
• Maintain data lineage, technical documentation, runbooks, recovery procedures, and definitions for critical datasets, transformations, and business rules.
• Follow VPL security, privacy, governance, and compliance requirements and
  assist with audit or customer-assurance evidence related to data processing. 
• Participate in after-hours
  support for production-critical data processes after completing onboarding and demonstrating readiness.

What You'l Bring

• Approximately 3–5 years of experience in data engineering, database development, business intelligence, analytics engineering, or a related role involving hands-on ownership of data pipelines and databases. 
• Strong Microsoft SQL Server and T-SQL skills, including experience developing and tuning complex queries, stored procedures, and data transformations.
• Hands-on experience developing,
  maintaining, or troubleshooting SSIS packages and scheduled ETL workflows. 
• Experience with relational databases, data warehouses, dimensional modeling, and structured data integration.
• Strong analytical skills and the ability to translate business questions and operational processes into data requirements and technical solutions.
• Experience validating data through reconciliation, profiling, exception analysis, and repeatable testing.
• Understanding of
  ETL and ELT concepts, incremental processing, dependencies, restartability, error handling, and production support practices. 
• Ability to independently investigate ambiguous data issues,
  identify root causes, assess business impact, and communicate conclusions. 
• Experience using Git or another source-control platform and familiarity with code review and controlled deployment practices.
• Strong attention to detail, particularly when working with financial, transactional, customer-facing, or operational data.
• Clear written and verbal communication and the ability to collaborate with technical and nontechnical stakeholders.
• Bachelor’s degree in computer science, information systems, data science, engineering, mathematics, finance, or
  a related field, or equivalent practical experience.

Helpful, But Not Required

• Experience with
  logistics, shipping, supply chain, transportation, carriers, couriers, invoicing, billing, revenue, or other financial systems. 
• Experience with PostgreSQL or another open-source relational database.
• Exposure to Snowflake,
  dbt, cloud data platforms, or modern ELT architectures. Deep Snowflake expertise is not required. 
• Experience using Python for data processing, automation, analysis, testing, or pipeline development.
• Familiarity with statistics, forecasting, anomaly detection, machine learning, or other applied data-science methods.
• Experience with Microsoft Azure, Azure DevOps, Jira, CI/CD, data visualization tools, or supporting a SaaS platform in healthcare or another regulated environment.

How You'll Grow

• Build a deep understanding of VPL’s operational,
  logistics, billing, and analytical data domains. 
• Progress from supporting existing SQL Server and SSIS processes to designing and implementing modern PostgreSQL and Snowflake solutions.
• Develop stronger capabilities in data architecture, ELT, automated data quality, observability, Python, and analytics engineering.
• Expand the use of statistical and data-science techniques to
  identify risk, explain operational outcomes, and create new business insight. 
• Grow toward advanced data engineering, analytics engineering, data architecture, or applied data-science responsibilities.

Current and Target Technology

• Microsoft SQL Server, T-SQL, SQL Server Integration Services (SSIS), SQL Server Agent, and a SQL Server-based enterprise data warehouse.
• PostgreSQL and Snowflake as VPL’s target data platforms.
• ETL and ELT pipelines, dimensional data models, relational models, data-quality controls, and analytical datasets.
• Microsoft Azure, Azure DevOps, Git, Jira, and automated build and deployment practices.
• Python, data visualization, statistical analysis, and modern data engineering tools as the platform evolves.

What's In It For You

• Own data processes that directly affect VPL’s customers, operations, financial performance, and business decisions.
• Develop modern data engineering skills while helping guide a meaningful transition from SQL Server and SSIS to PostgreSQL and Snowflake.
• Work across engineering, analytics, product, finance, and operations to solve complex, high-value data problems.
• Join a low-bureaucracy, fast-paced environment where improvements to data quality, reliability, and insight have
  visible business impact.

Westerville, OH (Remote Friendly)

Who We Are

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind.

What We're Looking For

VPL is looking for a hands-on DevOps Engineer to help operate and improve our Azure cloud environments and container-based application platform. This is a growth role for someone with strong technical fundamentals, curiosity, and a desire to develop deeper skills in cloud operations, automation, Kubernetes, and infrastructure as code.

What You'll Do

• Help operate and maintain VPL’s production and non-production Azure environments. 
• Monitor platform health, availability, performance, capacity, security, and cloud consumption. 
• Support application builds, releases, and deployments using Azure DevOps and GitOps workflows. 
• Perform routine administration and troubleshooting across Azure services, containers, Kubernetes, networking, storage, identity, and platform dependencies. 
• Make controlled infrastructure and configuration changes using infrastructure-as-code and version-controlled processes. 
• Perform scheduled maintenance, patching, upgrades, certificate rotation, vulnerability remediation, and resource lifecycle activities. 
• Partner with Development, QA, Architecture, and SRE to resolve environment issues and improve operational reliability. 
• Maintain runbooks and operational documentation and participate in the on-call rotation after completing onboarding.

What You'll Bring

• Approximately 1–3 years of experience in DevOps, cloud operations, systems administration, application support, software engineering, or a related technical role. 
• Foundational knowledge of Microsoft Azure, including compute, networking, storage, identity, monitoring, or security. 
• Experience with Git and exposure to automated build or deployment pipelines. 
• Basic understanding of containers, Kubernetes, and infrastructure-as-code concepts. 
• Experience scripting or automating tasks with PowerShell, Bash, Python, or a similar language. 
• Linux and Windows troubleshooting skills and an understanding of networking and security fundamentals. 
• Strong learning agility, attention to detail, communication skills, and a disciplined approach to production changes. 
• Exposure to Azure DevOps, Kubernetes, Terraform, relational databases, messaging platforms, or SaaS production environments is helpful but not required.

How You'll Grow

• Learn VPL’s existing Azure environment and the operational practices required to support it reliably. 
• Develop hands-on proficiency with Kubernetes, Terraform, GitOps, observability, cloud networking, and modern platform operations. 
• Progress from performing documented operational tasks to independently resolving common issues and improving automation. 
• Build a career path toward advanced DevOps, platform engineering, cloud engineering, or site reliability engineering responsibilities.

Technology Environment

• Microsoft Azure 
• Azure DevOps and Git 
• Kubernetes and Linux containers 
• Infrastructure as code and GitOps 
• Cloud networking, identity, monitoring, databases, and messaging 
• .NET and Angular applications

What's In It For You

• Develop practical cloud, automation, Kubernetes, and platform operations skills. 
• Learn from experienced Architecture, SRE, and Engineering team members. 
• Gain meaningful production experience with a path toward greater technical ownership.

Westerville, OH (Remote Friendly)

Job Description

The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.

The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.

Key Responsibilities

Technical Support & Escalation Management

• Serve as the primary escalation point for complex application and technical support issues.
• Troubleshoot software, database, workflow, integration, and system-related problems.
• Perform root cause analysis and document findings and resolutions.
• Partner with Engineering on product defects, bug validation, and enhancement requests.
• Provide timely communication and updates throughout the escalation lifecycle.

Application & Integration Support

• Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.
• Investigate issues involving APIs, data integrations, carrier connections, and application configurations.
• Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.
• Validate system functionality and configuration changes following releases and updates.

Customer Care Partnership

• Support Customer Care Managers with advanced technical investigations.
• Review escalated cases and ensure proper troubleshooting processes are followed.
• Provide technical guidance and knowledge transfer to frontline support teams.
• Assist with customer communications requiring technical expertise.

Implementation & Product Support

• Assist with customer onboarding, implementations, migrations, and product rollouts.
• Support post-go-live stabilization and technical validation activities.
• Collaborate with Product and Engineering teams during release and testing activities.

Documentation & Continuous Improvement

• Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.
• Identify recurring issues and recommend process or product improvements.
• Participate in training, cross-functional initiatives, and continuous improvement efforts.

Required Qualifications

• 3+ years of experience in technical support, application support, implementation, or related roles.
• Experience troubleshooting software applications, integrations, and technical workflows.
• Working knowledge of:
• • Windows Server and Windows Services
  • PostgreSQL or relational databases
  • Application logs and diagnostic tools
  • APIs and system integrations
• Experience using ticketing systems such as Zendesk or Salesforce.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting healthcare, pharmacy, logistics, or transportation technology.
• Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.
• Experience with SQL, reporting, and data analysis.
• Experience supporting SaaS and hybrid on-premise applications.
• Experience with customer onboarding, implementations, or technical project support.

Westerville, OH (Remote Friendly)

Who We Are

VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.

Who We're Looking For

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Customer Care Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics—all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we’ll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You'll Do

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You'll Bring

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
• 1+ years' experience in a customer-focused environment desired
• Proven expertise in customer service
• Experience using a Customer Relationship Management (CRM) system
• Enthusiastic attitude and an engaging businesslike approach
• Excellent oral and written communications skills
• Experience with Microsoft Office required
• Creative problem solver
• Demonstrated ability to research to resolve customer inquiries
• Ability to interact effectively with internal and external partners

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
• Family Support: Paid Parental Leave program.