Prescription shipping | Tracking, triage, and intervention | Compliance-focused data
Case study
With little visibility into shipments after they leave the pharmacy, delivering prescriptions to patients safely can often be a gamble. VPL Rx unlocks visibility into shipment status and adds a personal touch to last-mile delivery with targeted monitoring and intervention.
Peace of mind with shipment monitoring and targeted intervention
In August 2024, a VPL Rx customer made a shipment of over 500 prescriptions that were then picked up from the fulfillment center. 195 of these prescriptions were cold chain. If compromised or spoiled, the estimated cost totaled approximately $200,000.
After the pharmacy received several calls from patients whose prescriptions weren’t delivered, our Customer Care team worked to investigate the issue.
Just hours later, we found that all 500+ prescriptions were not delivered. Our team contacted the carrier, who found that an entire trailer with all 500+ shipments had not been scanned into their hub.
The carrier prioritized re-delivery, and all but two shipments were successfully recovered and delivered to patients by noon the following day.
Key highlights from scenario:
- 500+ prescriptions recovered and delivered within the appropriate timeframe
- 195 cold chain medications rescued (valued at $10,000+ each) without needing to be reshipped
- Recovered a trailer of medications— estimated at $5 million total value—and minimized disruption to patient care
Lifetime value for
this customer:
- Monitored over 250,000 packages
- Protected patient safety and health outcomes
- Rescued 2,000 lost deliveries, averaging $10,000 each, for a total savings of approximately $10 million
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See how we’ve helped health system specialty pharmacies across the U.S. reduce reshipments, save costs, and protect patient safety.
