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Development - Columbus, Ohio (Remote)

What We’re Looking For

Our Manager of Engineering will report to the SVP of Engineering and is responsible for leading our pharmacy product-focused engineering team. You’ll balance people leadership with hands-on technical stewardship in a .NET/Azure environment—shipping high-quality software at a pace that unlocks customer value. The position is for a player coach.  You’ll stay hands on through design reviews, PR guidance, technical decision-making, and coding. 

What You’ll Do

• Develop and mentor senior and mid-level engineers, guiding them toward autonomy and technical excellence through coaching, design feedback, and career growth planning  
• Deliver value predictably: own planning, refinement, execution, release quality, and production validation for your teams. 
• Build an inclusive, supportive, and collaborative culture where everyone does their best work 
• Foster a collaborative environment with numerous cross-functional teams to ensure alignment of product requirements, resources, delivery timing, quality, data integrity and technical architectural aspects of software products 
• Works to coordinate priorities, direction, and adeptly and tactfully manages the communication between Senior Leadership and Engineering 
• Effectively delegate responsibilities to next level team members through coaching and support providing opportunities to grow successfully 
• Lead or participate in technical aspects of software development  
• Accurately translate requirements into product and process flows and development requirements (features, user stories, acceptance criteria) 
• Lead planning meetings with engineering teams, including refinement, production validation testing, and issue management 
• Create and implement strategy roadmaps with the engineering team to ensure all phases of development remain within the scope of the project 
• Manage engineers to create cutting-edge and scalable applications 
• Interact with internal and external customers to design, develop and support software products 
  

What You’ll Bring

• 3+ years leading software engineers (people leadership for multiple devs and/or multiple teams). 
• Recent hands-on experience with C#/.NET and Azure services (Azure App Services, Azure SQL) sufficient to coach and review design/PRs. 
• Track record of shipping products in iterative, data-driven environments; strong backlog/roadmap management with product partners. 
• Excellent communication up/down/across; adept at translating exec priorities into team plans. 
• Experience hiring/interviewing technical talent for remote teams. 

Operations - Columbus, Ohio (Remote)

What We’re Looking For

The Customer Success Specialist – Logistics Operations role is an entry-level opportunity designed for individuals who are early in their careers and eager to build expertise in customer success, healthcare logistics, and operational problem solving. This position is ideal for someone who enjoys fast-paced environments, communicating with multiple stakeholders, and solving time-sensitive challenges that directly impact the customer and patient experience. You’ll gain hands-on experience working with shipment monitoring, exception management, and carrier coordination while developing valuable skills that support long-term career growth! 

What You’ll Do

• Monitor package carrier activity to help ensure shipments are delivered on time, accurately, and without disruption. Serve as a first point of escalation when carrier service failures or delivery exceptions occur.  
• Proactively identify and intervene on time-sensitive delivery risks before they impact customers or patients.  
• Communicate with carriers, customers, and internal teams to coordinate resolutions and keep shipments moving.  
• Track, document, and analyze service interruptions and root causes to support continuous improvement. 
• Support operational best practices and compliance standards across package carrier networks. 
• Provide timely, clear, and confident updates on shipment issues and resolutions.  
• Use technology and reporting tools to monitor performance, detect patterns, and support visibility. 

What You’ll Bring

• At least one year of experience in a customer-facing, operations, logistics, or support-oriented role. Experience in healthcare or shipment environments is helpful but not required. 
• Strong problem-solving ability and comfort making decisions in fast-moving, time-sensitive situations. 
• Clear, confident communication skills and the ability to work effectively with customers, carriers, and internal partners. 
• Comfort navigating systems, tracking tools, and technology platforms used to monitor activity and resolve issues. 
• Solid working knowledge of Microsoft Office and general comfort with documentation and reporting. 
• A proactive, detail-oriented mindset with the ability to stay organized while managing multiple priorities. 
• A collaborative approach and genuine commitment to protecting the customer and patient experience. 

Operations - WESTERVILLE, Ohio (Hybrid)

What We're Looking For

If you enjoy working with data, asking “why,” and turning insights into action, the Supplier Relations Coordinator role is for you. Blending relationship management with operational analysis, you will directly impact our customer’s supply chains by identifying supplier compliance gaps, uncovering revenue opportunities, and contributing to process improvement initiatives.

The role is an early- to mid-career opportunity designed for individuals who are detail-oriented and organized and who can execute repeatable processes, seek out ways to improve processes, communicate professionally with outside parties by phone and email, and identify trends in data to drive measurable business outcomes.

What You’ll Do

• Establish, develop, and grow relationships with VPL suppliers via outbound phone calls and emails
• Establish and maintain productive, professional relationships with key customer personnel in assigned accounts
• Analyze supplier shipping and compliance data to identify conversion opportunities
• Contact suppliers to encourage them to become fully compliant with our program
• Monitor supplier performance trends and proactively address gaps
• Work to resolve product or service matters by determining root causes and providing recommended solutions
• Document findings and maintain detailed records in Salesforce
• Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Engage in all areas of our business to develop a complete understanding of business operations so that you can implement customer-facing strategies with a positive attitude

What You''ll Bring

• 1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
• Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
• Ability to work in teams and individually
• Strong organizational skills and ability to coordinate and prioritize
• Strong PC skills (Microsoft Office applications as well as comfort with web applications)
• Strong analytical mindset with ability to interpret trends and identify root causes
• Comfort working with metrics, spreadsheets, and multiple CRM systems
• Ability to connect data insights to business impact
• Organized, detail-oriented, and comfortable managing multiple accounts
• Experience with Salesforce, Power BI, or reporting tools

Product - WESTERVILLE, Ohio (Hybrid)

Who We Are Looking For

As our Senior Product Manager for Shipping & Logistics, you are the architect of the engine that ensures medication reaches the patient safely, efficiently, and on time. Reporting to the VP of Product, you will transition our shipping modules from transactional tools into a strategic automation platform. You won't just manage a backlog; you will own the logic that simplifies complex logistics decisions, allowing pharmacists to stop worrying about shipping logistics so they can focus entirely on patient care. 

What You’ll Do

• Architect the Shipping Roadmap: Define and execute the strategic vision for VPL’s core shipping modules, prioritizing features that eliminate manual touches in the pharmacy. 
• Automate Complex Logistics: Design and implement intelligent carrier-selection logic and automated rate-shopping that optimizes both cost and clinical urgency. 
• Partner with Engineering and UX to ensure our shipping engine maintains 100% reliability and intuitive usability for high-volume central fill and specialty pharmacy environments.  
• Synthesize Market Intelligence: Translate complex carrier requirements (FedEx, UPS, Couriers) and pharmacy regulations into clean, scalable product requirements. 
• Drive Data-Led Iteration: Analyze shipping performance data to identify friction points in the user journey to maximize automation possibilities. 
• Bridge the Strategic Gap: Ensure every sprint delivery maps back to our goal of clinical supply chain excellence. 
• Orchestrate Cross-Functional Launches: Partner with Marketing and Account Management to develop go-to-market strategies that clearly articulate the clinical and financial value of our shipping automations. 

What You'll Bring

• Product Mastery: 5+ years of experience in Product Management, specifically within SaaS, logistics, or supply chain technology. 
• Collaborative Leadership: A proven track record of leading cross-functional teams (UX, Engineering, Marketing, and Success) to launch complex, multi-stakeholder products. 
• Logistics Expertise: Deep understanding of small-parcel shipping, carrier integrations (Web Services/APIs), and multi-modal logistics workflows. 
• Domain Knowledge: Previous experience in Healthcare, Pharmacy (Specialty, Infusion, or Mail Order), or a complex SaaS workflow product. 
• Technical Fluency: Ability to communicate effectively with engineers regarding system architecture, data models, and integration mapping. 
• Outcome Record: A proven track record of managing a product through the full lifecycle—from discovery and "problem-fit" to high-scale adoption. 

Operations - WESTERVILLE, Ohio (Remote)

What You’ll Do

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You’ll Bring  

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support  
• 1+ years' experience in a customer-focused environment desired  
• Proven expertise in customer service  
• Experience using a Customer Relationship Management (CRM) system  
• Enthusiastic attitude and an engaging businesslike approach  
• Excellent oral and written communications skills  
• Experience with Microsoft Office required  
• Creative problem solver   
• Demonstrated ability to research to resolve customer inquiries  
• Ability to interact effectively with internal and external partners